Payment Terms (Continued) & Delivery Policy
- Non-payment may lead to account suspension, order cancellation, or legal action after 7 days' notice.
- Invoicing: Issued via Xero, sent to the client's email.
- Disputes: Raise invoice disputes within 7 days via admin@ugetmoresolutions.com. Unresolved disputes may be arbitrated, per CPA.
DELIVERY POLICY
UGETMORE SOLUTIONS ensures timely delivery of orders (minimum R500).
- Lead Times:
- Stationery: 1–3 working days.
- Furniture: 1–2 weeks (some items: 1–5 working days).
- Branding: 3–7 working days for branded items and 2–3 days for unbranded items.
- Tech accessories and hardware: 1–3 working days.
- Delivery Fees:
- Free for orders over R2,000.
- For orders R500–R2,000, a standard fee of R250.00 applies quoted at checkout or in the quotation.
- Process: Orders are processed after payment confirmation via Payfast or EFT (or business account approval). Tracking details are sent via email.
- Delivery Areas: Nationwide, with priority to Gauteng. International delivery available on request, subject to fees and customs compliance.
- Risk and Ownership: Risk transfers upon delivery; ownership transfers after full payment (for business accounts, remains with UGETMORE SOLUTIONS until paid).
- Failed Deliveries: If delivery fails due to incorrect address or unavailability, a redelivery fee applies. Contact sales@ugetmoresolutions.com within 3 days to reschedule.
- Inspection: Inspect goods upon receipt and report issues within 7 days, per Return Policy.